FREQUENTLY ASKED QUESTIONS
Can anyone visit your showroom?
Absolutely! We hope everyone will have a chance to visit and be inspired by our amazing collection of vendors. We are open 9am – 5pm, Monday through Friday. If you are visiting Austin and would like to book a weekend appointment, please email us at email@example.com and we will make our best effort to accommodate you.
Where are you located?
We are right in the heart of Austin’s growing Design District at 1411 West 6th Street. Parking is available on Oakland Ave. (turn left on Oakland just before you reach the showroom), and behind the showroom as well. Access to parking behind the showroom is off of Oakland Ave.
How do I open a trade account?
Simple! Please email or call the showroom and we will send you the appropriate form to fill out and return to us. You will need to include a copy of your tax permit, a business card, or other identifying business information. If you require immediate assistance, please reach out to us at firstname.lastname@example.org and we will be happy to help!
Can I purchase your products if I’m not a designer?
We offer a wide variety of curated fabrics, wallpapers, lighting, furniture, carpets, art, and accessories for our retail clients. Custom options are reserved for trade clients only.
How can I get samples?
If you have an account with JAMES, you simply have to contact the showroom for all your fabric, wallpaper and carpet sample needs. If you have not yet set up an account, we ask that you fill out the necessary paperwork when you submit your first request. If you are not a designer, please email us at email@example.com with your request. You will be asked to fill out a Credit Card Authorization form in the event the samples are not returned within the specified time. ($10 per sample)
Do you meet with designers outside of Austin?
Yes! We regularly meet with designers all over Texas and beyond. If you are unable to visit our showroom in Austin and would like to view the lines we represent, please email or call the showroom to set up your trade account. We will add your name to our roster and notify you of upcoming dates when JAMES Showroom will be in your area.
Do you stock your fabrics and wallpaper?
We do not stock yardage of any fabrics or wallpaper in our showroom. Some of the lines we represent stock some of their goods while others are made to order, meaning the vendor does not print or weave the product until payment has been received and the order has been placed. If you have a tight deadline we can make recommendations, and check with our vendors to see if they have anything available that fits your needs. Express shipping is available for most of our vendors.
What is the minimum order for fabrics and wallpaper?
The minimum order requirements for fabric and wallpaper vary depending on the vendor.
Will you let me know how much fabric or wallpaper I need?
Unfortunately we cannot offer wallpaper and fabric quantity estimates. It is the client’s responsibility to contact a professional wallpaper hanger or upholsterer for your quantity estimate.
How can I get a price quote?
Designers should contact the showroom directly for any fabric, wallpaper, lighting, furniture, or carpet quotes. If you are not a designer, please email firstname.lastname@example.org and someone will reach out to you with a price quote. Be sure to include the quantity of wallpaper or fabric you will need. This will allow us to check stock and verify availability.
Do you offer design services?
Unfortunately we do not offer design services, but we are always happy to offer suggestions when time allows! We love to dream up new schemes!